This Website is owned and operated by Extensionaire (Pty) Ltd.

Extensionaire.co.za may make changes to the material on the Website, or to the products and prices described in it, at any time without notice.

Extensionaire hair extensions come with a 60-day guarantee against manufacturing defects. The following items are NOT covered by our warranty, sale/discounted items, wigs and custom orders.

The warranty is only valid for 6o days from the date of purchase. The hair guarantee will be considered expired on day 61 from the purchase date; no claims will be accepted after this time.

Hair extensions that have been claimed as defective MUST be sent back within 14 days of notifying Extensionaire. A thorough inspection will be done by the Quality Control team. They will determine if the hair is, in fact, defective.

NO PHOTO EVIDENCE will be accepted by the client when claiming a defect; The hair MUST be inspected by Extensionaire, NO EXCEPTIONS.

The following will consider the WARRANTY VOID: (i) Defects from improper application. (ii) Defects from improper hair care and/or maintenance. (iii) Defects from attempts to alter the extensions in any way from its original form (cuts or colouring done by any salons, including that of affiliated salons, hair stylists, hair extension specialists or yourself. (iv) Chemical treatment of the hair extensions, this includes Brazilian and Botox treatment.

Certain colours may fade over time as heat does play a role in fading colours. Fading colours will not be considered a manufacturer defect.

Extensionaire MUST be notified IMMEDIATELY if a manufacturing defect is suspected. You will need to send us an email with the order number and date purchased to help[at]extensionaire.co.za. The hair will have to be removed and returned to Extensionaire with the Hair Warranty card. Upon receipt of the hair, a thorough inspection will be done by Quality Control along with a batch check. The HAIR WARRANTY card will need to be included upon return to us. Should a manufacturer defect be detected, Extensionire will replace the hair extensions.

Hair that has been coloured/chemically treated in any way will render the warranty VOID and no replacement will be done. Hair extensions that do not pass the hair warranty specifications will be given treatment and will be sent back to you.

Extensionaire will NOT BE HELD LIABLE FOR ANY TREATMENTS/COLOUR DONE BY YOU OR THAT OF A SALON even if deemed safe to use on human hair extensions.

Terms & Conditions – Online Orders / Public Consumers

Upon purchasing from Extensionaire (Pty) Ltd / extensionaire.co.za you have agreed that you have read and understood the Terms and Conditions.

Extensionaire (Pty) Ltd will not be held responsible for incorrect shipping information provided, please make sure that the information you have provided is correct.

Aftercare information is sent with EVERY hair extension order placed. On the back of the hair extension packaging, a QR code is provided for a PDF download, directly to your smart device. Extensionaire will NOT BE HELD LIABLE FOR ANY TREATMENTS/COLOUR DONE BY YOU OR A SALON even if deemed safe to use on human hair extensions. Do not use products that contail PROTEIN/KERATIN on your hair extensions, as too much protein/keratin will make the hair hard and brittle.

Extensionaire has a strict NO REFUND policy; we will not refund any hair extensions, products (haircare) or extension tools sold. No returns for exchanges will be accepted by Extensionaire without approval. All orders placed with Extensionaire (Pty) Ltd is final and no refunds will be given.

All orders placed on extensionaire.co.za will be shipped with The Courier Guy (Pty) Ltd, order updates and tracking information will be logged to your account. Extensionaire will not release any tracking information via WhatsApp for security. Please allow 3-6 business days for your order to arrive, Extensionaire cannot be held liable for any damages, loss or delays to your package after leaving our offices.

Extensionaire will not take responsibility for incorrect colour purchases, please contact us on help[at]extensionaire.co.za with your order number, date of purchase and colour you would like exchanged. ONLY ONE PACK WILL BE ELIGIBLE FOR EXCHANGE, ADDITIONAL COSTS & COURIER RATES APPLY. No exchanges will be accepted after 7 days of purchase and NO EXCHANGES will be done on wigs, custom, discounted or sale orders. All wig, custom, discounted and sale orders are final. Exchanges will only be done on hair extensions AND ONLY if the hair is unused/unopened and in its original packaging. NO EXCEPTIONS. Quality Control will inspect hair extensions for exchanges, hair that has been tampered with in any way WILL NOT BE EXCHANGED.

Extensionaire (Pty) Ltd will not be held responsible for any unsatisfactory results due to installations, hair care and/or maintenance, cuts or colouring done by any salons, including that of affiliated salons, hair stylists, hair extension specialists or yourself. Extensionaire will NOT BE HELD LIABLE FOR ANY TREATMENTS/COLOUR DONE BY YOU OR A SALON even if deemed safe to use on human hair extensions.

All hair care and extension tool sales are final and will not be refunded or exchanged. Extensionaire (Pty) Ltd cannot be held responsible for allergic reactions or skin irritation caused by the products sold on this website.

Responsibility of any passwords issued for your account rests with you.

Terms & Conditions – Salons

Upon purchasing from Extensionaire (Pty) Ltd via extensionaire.co.za / WhatsApp / email you have agreed that you have read and understood the Terms and Conditions.

Extensionaire (Pty) Ltd will not be held responsible for incorrect shipping information provided, please make sure that the information you have provided is correct.

Extensionaire has a strict NO REFUND policy; we will not refund any hair extensions, products (haircare) or extension tools sold. No returns for exchanges will be accepted by Extensionaire without approval. All orders placed with Extensionaire (Pty) Ltd is final and no refunds will be given.

All orders will be shipped with The Courier Guy (Pty) Ltd, order updates and tracking information will be logged to your account. Extensionaire will not release any tracking information via WhatsApp for security. Please allow 3-6 business days for your order to arrive, Extensionaire cannot be held liable for any damages, loss or delays to your package after leaving our offices.

Aftercare information is sent with EVERY hair extension order placed. On the back of the hair extension packaging, a QR code is provided for a PDF download, directly to you or your client’s smart device. Extensionaire will NOT BE HELD LIABLE FOR ANY TREATMENTS/COLOUR DONE even if deemed safe to use on human hair extensions. Once the hair extensions have been installed and in the care of the client, it is up to them to take extra care of the hair. NO PROTEIN/KERATIN must be used on hair extensions as too much protein/keratin will make the hair hard and brittle.

It is the responsibility of the salon to go through the AFTERCARE sheet with clients and explaining the DO & DONT’s of wearing human hair extension. It is the responsibility of the salon to explain to the client that once a colour/chemical treatment has been done on the hair extensions that the salon and Extensionaire will not replace the hair extensions if a problem should occur.

Extensionaire (Pty) Ltd will not be held responsible for any unsatisfied clients, due to incorrect colour matching, colour damage, treatments or cuts done by the salon. We cannot be held responsible for allergic reactions, irritation caused by products used.

Extensionaire will not take responsibility for mismatching of a clients hair, if the colour needs to be exchanged please contact us on help[at]extensionaire.co.za with the order number, date of purchase and colour you would like exchanged. ONLY ONE PACK WILL BE ELIGIBLE FOR EXCHANGE, ADDITIONAL COSTS & COURIER RATES APPLY. No exchanges will be accepted after 7 days of purchase and NO EXCHANGES will be done on wigs, custom/sale orders. All wig, custom, and sale orders are final. Exchanges will only be done if the hair is unused/unopened and in its original packaging. NO EXCEPTIONS. Quality Control will inspect hair extensions for exchanges, hair that has been tampered with in any way WILL NOT BE EXCHANGED.

Responsibility of any passwords issued for your account rests with you.

Orders placed on Fridays and Mondays will only appear logged and processed on a Tuesday. We will not reserve stock until the full value of the product has been received. NO EXCEPTIONS.

We have made every effort to ensure accurate colour display on our website, however, we cannot guarantee a 100% match.

*Extensionaire (Pty) Ltd reserves the right to make updates and changes to the terms and conditions without any notice given. Errors & Omissions Excluded!

The content published on this site is copyrighted under copyright laws, and is the sole property of extensionaire.co.za, Extensionaire (Pty) ltd.